EUNOIA COACHING (PTY) LTD

These Commercial Terms Schedules form part of and must be read together with the Website Terms & Conditions, Privacy Policy, PAIA & POPIA Manual and any applicable service agreement, proposal, quotation or programme enrolment documentation issued by Eunoia Coaching (Pty) Ltd.

In the event of a conflict between these schedules and a signed client agreement, the signed agreement shall prevail.

DIGITAL PRODUCTS & SELF-COACHING PROGRAMMES

1. APPLICATION

This Schedule applies to all digital products and self-coaching resources including but not limited to:

• Flourish: A Gentle Guide to Growth and Grace
• Beyond Fine
• Beyond Fine Reset
• Micro Courage Playbook
• E-books
• Workbooks
• Templates
• Guides
• Downloadable resources
• Future self-coaching programmes and digital products

2. PAYMENT

Payment is required in full prior to access being granted.

No product will be delivered until payment has been successfully received and confirmed.

3. DELIVERY

Access to a digital product constitutes delivery of the product.

Products may be delivered through:

• Direct download
• Email delivery
• Membership portal access
• Learning platform access
• Any other digital delivery method utilised by the Company

4. REFUNDS

Due to the nature of digital products, all sales are final.

Once a product has been delivered, downloaded, accessed or made available, no refund, exchange or cancellation shall be granted except where required by applicable law.

The inability or unwillingness of a purchaser to utilise the product does not constitute grounds for a refund.

5. PURPOSE OF DIGITAL PRODUCTS

Digital products, self-coaching programmes, workbooks, guides and related resources are educational and developmental tools designed to promote self-reflection, personal insight and greater clarity regarding personal and professional growth.

These products are intended to support independent learning and self-development and do not constitute coaching, counselling, therapy, psychological services, legal advice, financial advice or any other professional advisory service.

The use of a digital product does not create a coaching relationship between the purchaser and Eunoia Coaching (Pty) Ltd.

Individuals seeking personalised guidance, accountability, support or facilitated development may wish to consider one-on-one coaching, group coaching or consulting services offered separately by the Company.

6. INTELLECTUAL PROPERTY

Purchasers are granted a personal, non-transferable licence to use the product for their own personal development purposes.

Purchasers may download and print one copy for personal use.

Digital products may not be:

• Copied
• Reproduced
• Shared
• Distributed
• Uploaded
• Resold
• Sublicensed
• Incorporated into other products
• Used for commercial training purposes

without the prior written consent of Eunoia Coaching (Pty) Ltd.

COACHING & DEVELOPMENT SERVICES

1. APPLICATION

This Schedule applies to:

• Individual coaching
• Coaching packages
• Group coaching
• Flourish Forward
• Leadership development programmes
• Personal growth programmes
• Workshops
• Webinars
• Future coaching and development offerings

2. DEVELOPMENT PHILOSOPHY

Coaching and development services are intended to facilitate self-awareness, personal growth, behavioural insight, leadership effectiveness and professional development.

The Company does not undertake to remediate performance concerns, rectify organisational challenges, guarantee behavioural change, secure promotion, improve employment outcomes or achieve predetermined business results.

Meaningful and sustainable development is a collaborative process requiring commitment, participation and accountability on the part of the participant. Outcomes will vary according to individual circumstances, engagement and application.

3. PAYMENT

Unless otherwise agreed in writing:

• Single coaching sessions are payable in advance.
• Coaching packages may be paid in full or in accordance with an agreed instalment plan.
• Group coaching programmes require a 50% deposit to secure participation.
• The remaining balance for group programmes is payable no later than seven (7) calendar days prior to programme commencement.

4. INSTALMENT PLANS

Where instalment payments are approved:

Failure to make any scheduled payment may result in the suspension of coaching sessions, programme participation and access to associated materials until the account is brought up to date.

All outstanding balances must be settled no later than seven (7) calendar days before the final scheduled coaching session.

5. CANCELLATIONS AND RESCHEDULING

Individual coaching appointments may be rescheduled once provided that a minimum of twenty-four (24) hours’ notice is given.

Appointments cancelled with less than twenty-four (24) hours’ notice may be forfeited and remain payable in full.

Further rescheduling requests shall be at the sole discretion of the Company.

6. COACHING PACKAGE VALIDITY

Unless otherwise agreed in writing, coaching packages remain valid for six (6) months from the date of purchase.

Unused sessions that have not been utilised within the validity period shall expire.

7. GROUP PROGRAMMES

The Company reserves the right to postpone, reschedule or cancel a programme where fewer than seventy-five percent (75%) of available participant places have been confirmed by the published enrolment deadline.

In such circumstances participants may elect to:

• Transfer to a future programme; or
• Receive a refund of amounts paid.

8. GROUP SESSION RECORDINGS

Where group coaching sessions, workshops or webinars are recorded, participants acknowledge and consent to:

• Their participation being recorded;
• Their image and voice being captured where applicable;
• Recordings being made available to programme participants for educational purposes.

Participants may not:

• Create their own recordings;
• Distribute recordings;
• Share recordings with third parties;
• Disclose confidential information shared by other participants.

Participants are encouraged to exercise discretion when sharing personal information in any group environment.

9. PARTICIPANT CONDUCT

Participants are expected to engage respectfully and professionally.

The Company reserves the right to remove any participant whose conduct is disruptive, abusive, discriminatory, threatening or otherwise inappropriate.

No refund shall be payable where participation is terminated due to misconduct.

CONSULTING, CORPORATE COACHING & FRACTIONAL PEOPLE & GROWTH SERVICES

1. APPLICATION

This Schedule applies to:

• HR consulting
• Organisational development consulting
• Due diligence assignments
• Corporate coaching
• Team development initiatives
• Leadership development programmes
• Fractional People & Growth services
• Retainer-based consulting arrangements

2. FEES AND DEPOSITS

Unless otherwise agreed in writing:

• A deposit of fifty percent (50%) of the project value is payable prior to commencement.
• The full cost of any assessment tools, reports or profiling instruments shall be payable in advance.
• Assessment costs are non-refundable once ordered.

3. PAYMENT TERMS

Payment is due immediately upon presentation of invoice unless otherwise agreed in writing.

The Company reserves the right to:

• Suspend work;
• Delay deliverables;
• Withhold reports;
• Postpone meetings

where accounts remain outstanding.

Interest may be charged on overdue amounts to the extent permitted by applicable law.

4. SCOPE MANAGEMENT

Any material change to the agreed scope of work, deliverables, timelines, assumptions or project requirements may result in a revised proposal, timeline and fee structure.

Work falling outside the agreed scope shall not commence until approved by both parties.

5. FRACTIONAL PEOPLE & GROWTH SERVICES

Where services are provided on a retainer or hourly allocation basis:

• Monthly fees are payable in advance.
• Unused hours do not roll over to subsequent periods unless otherwise agreed in writing.
• Either party may terminate the arrangement on one calendar month’s written notice.

6. CLIENT RESPONSIBILITIES

Clients shall provide reasonable access to:

• Information
• Personnel
• Documentation
• Systems
• Stakeholders

required for the successful delivery of services.

The Company shall not be responsible for delays caused by a client’s failure to provide required information or cooperation.

7. FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform obligations where such delay or failure arises from circumstances beyond reasonable control, including but not limited to:

• Power outages
• Internet failures
• Telecommunications disruptions
• Natural disasters
• Epidemics or pandemics
• Civil unrest
• Government action
• Serious illness
• Platform or technology failures

Affected obligations shall be suspended for the duration of the event.

Both parties shall take reasonable steps to minimise disruption and resume performance as soon as reasonably practicable.